Managed application support
Ongoing operations, optimisation and enhancements after go-live.
What this service covers
Ongoing operations, optimisation and enhancements after go-live.
Every managed application support engagement starts from your actual operating context — the systems in play, the constraints, and the outcome that would make the work worth doing. We design the shape of the engagement from that starting point rather than shipping a fixed methodology.
Where this typically fits
- Inside a broader erp, crm & business applications programme with existing systems and stakeholders.
- As a standalone engagement when the problem is well scoped and the outcome is measurable.
- Bundled with managed support when the workload needs to run reliably after go-live.
What we need from your side.
Short list. If any of these are missing, discovery is where we help you land them.
Named business owner
Someone on your side who can make decisions during delivery — not chase four sign-offs.
Access to the systems in play
Read-only at first; production access at cutover under least-privilege.
Realistic timeline
Real change work does not happen in two weeks. We'll say what a fair window looks like.
Sign-off on the scope
A written scope-of-work with what is in, what is out, and what triggers a change request.
From discovery to a workload that keeps improving.
- 012–4 wks
Discover
Current state, systems, users and constraints — plus the managed application support success criteria.
- 022–3 wks
Design
Target architecture, integrations and change plan. Trade-offs made explicit.
- 034–16 wks
Deliver
Short, inspectable increments. Weekly written updates. Risk surfaced early.
- 04Ongoing
Operate
Managed run if the workload needs it. Otherwise a clean handover.
- 05Ongoing
Optimise
Measurement + iteration. The loop closes and starts again.
How every managed application support engagement runs.
- Send a senior practitioner to every discovery and delivery call.
- Publish a scope-of-work with success criteria before we quote.
- Ship in short, inspectable increments — never a big-bang reveal.
- Integrate with what you already run rather than replacing on principle.
- Flag risk the moment it surfaces, not at the last weekly.
- Hand over documentation and runbooks you can actually operate.
- Sell a platform we cannot deliver in production.
- Promise ROI numbers detached from a specific engagement.
- Farm the delivery to a junior team after signing.
- Claim certifications, partnerships or clients we have not verified.
- Bury change requests inside billable line items.
- Publish stock photos of people who never worked here.
Related child services.
Structured ERP delivery with clear scope, data readiness and change plan.
Sales, marketing and service processes designed before the tool is configured.
Purpose-built internal apps delivered on maintainable low-code platforms.
Reliable, observable integrations between the systems that already run your business.
Repeatable migrations with reconciliation, cutover planning and rollback.
Managed application support — common questions.
Close the loopExplore managed application support for your team.
Send us a short note about the problem. We come back with a plain-language read of the engagement — not a sales pitch.